MOC User Support Specialist

Overview

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The Maritime Operations Center (MOC) User Support Specialist shall provide support service activities required to operate, maintain, upgrade, and manage identified NAVCENT Information Technology (I.T.), Communications Services, and underlying infrastructure and system components. TS/SCI Clearance required.

Responsibilities

Major Job Activities:

• Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat
  • Support shall be performed directly on end user devices or remotely through Windows remote management tools
• Install and update computer hardware and software
• Prioritize work orders according to established performance priority timelines
• Must be highly organized and detail orientated to keep adequate notes for work orders
• Provide various administrative and clerical tasks as needed.
• Up to 20% travel may be required, to various ports within the Indian Ocean and Middle Eastern AOR.
  

Material & Equipment Directly Used:

Navy classified and unclassified C4ISR computer systems and ONE-NET.

Working Environment:

Candidate will work primarily in computer facilities at Naval commands in an office or computer equipment room environment. Work outside of normal work week hours will be required, to participate in meetings, troubleshooting efforts, and installations or upgrades.

Physical Activities:

• Personnel may be required to stand or sit for prolonged periods of time. Individual must be able to lift up to 30 lbs. unassisted.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of installed computer and network equipment.
  

Qualifications

Minimum Qualifications:

• BS in Information Technology (or equivalent technical degree) or 5+ years technical experience in related discipline required.
• IAT Level II Certification (per DoD Inst 8750.1 and Navy guidance) required. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP with IA and CE required.
• 5+ years’ experience with Navy or DoD Networks (SIPRNET, NIPRNET, SCI).
• 5+ years’ experience with Tier 1 Help Desk support.
• 5+ years’ experience C4I Systems experience: JWICS, GCCS-J/M, FMV, DCGS-N, CENTRIX/other C2 Systems Administration.
• Active DoD TS-SCI Clearance.
  

Experience / Skills:

• Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat.
• Detailed knowledge of MOC C2 systems to include knowledge of fleet communications and architectures.
• Must be able to communicate well both orally and in writing.
• Must be able to communicate well with senior Navy / DOD officials and technical personnel.
• Must be detail oriented to adequately record and close trouble tickets.
• Candidate must be able to provide training remotely and in person.
  

Supervisory / Budget Responsibilities:

N/A

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.