Customer Account Administrator

Title: Customer Account Administrator

Locations: Ft. Worth TX

NOTE: Must have customer service experience and must know how to use Excel. Excel must be very detailed on resume or they will be rejected. Not looking for someone in

the medical field. Looking for an account rep/CSR. Must have good communication skills positive attitude and willingness to learn.

POSITION SUMMARY

Quotes reviews and administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests monitors performance and delivery investigates complaints and ensures compliance with warranty or maintenance agreements.

Essential Functions Statement(s)

• Primary interface to the customer for daily questions.
• Participate in customer meetings. Responsibilities include giving presentations to customers.
• Communicate order status.
• Administer nontechnical changes and expedite requests.
• Identify/confirm whether engineering product definition exists.
• Review and understand each customer purchase order and contract.
• Assure price adjustments are implemented.
• Initiate purchase order (PO) review.
• Collect necessary information to process export licenses for shipping purposes.
• Authorize Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
• Ensure logistics conditions are met in accordance with contract requirements.
• Perform proforma invoicing.
• Provide support to Demand Planners as required (i.e. web portals customer forecasts etc.)
• Review customer portals incorporate PO releases and changes in demand information.
• Adhere to the I Am *** philosophy.
• Process credit/debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers.

POSITION QUALIFICATIONS Competency Statement(s)

• Communication (Oral & Written) Ability to communicate effectively with others using the spoken word as well as the ability to communication in writing clearly and concisely.
• Customer Oriented Ability to take care of the customers needs while following company procedures.
• Presentation Skills Ability to effectively present information publicly.
• Assertiveness Ability to act in a selfconfident manner to facilitate completion of a work assignment or to defend a position or idea.
• Active Listening Ability to actively attend to convey and understand the comments and questions of others.
• Accuracy Ability to perform work accurately and thoroughly.
• Relationship Building Ability to effectively build relationships with customers and coworkers.
• Time Management Ability to utilize the available time to organize and complete work within given deadlines.
• Detail Oriented Ability to pay attention to the minute details of a project or task.
• Judgment The ability to formulate a sound decision using the available information.
• Problem Solving Ability to find a solution for or to deal proactively with workrelated problems.
• Organized Possessing the trait of being organized or following a systematic method of performing a task.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.
• Ethical Ability to demonstrate conduct conforming to a set of values and accepted standards.