Team Leader Hungarian

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Hungarianspeaking Team Leaderto join their teams in Gdask.

Position: Team Leader with Hungarian

Location: Gdask Poland

Work Model: Fully onsite

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Managing daytoday operations
• Ensuring consistent quality and productivity
• Coaching shadowing and employee support
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring reporting and analysis of KPIs relevant to the project

REQUIREMENTS:

• 3 years of experience in customer service in sales/technical areas
• Fluent knowledge of the Hungarian language and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization

BENEFITS:

• Possibility of cooperation with leading business partners
• Opportunity to develop and cocreate a new project
• Internal training and learning opportunities
• Career opportunities in an international company
• Free fruits drinks and private medical care