Overview:
The Receptionist plays a crucial role as the first point of contact for the organization providing exceptional customer service to clients guests and employees. This role is responsible for managing the reception area handling incoming calls and performing various administrative tasks to ensure smooth daily operations.
Key Responsibilities:
- Welcome clients and guests to the office providing them with essential information and ensuring their needs are met.
- Manage incoming calls emails and other inquiries directing them to the appropriate team members or providing immediate assistance as needed.
- Maintain an uptodate calendar of appointments meetings and events and coordinating schedules for team members.
- Manage and maintain the reception area ensuring it is clean tidy and wellstocked with necessary supplies.
- Assist with administrative tasks including data entry mail distribution and report generation. 6.
- Support the team with travel arrangements reservations and other travelrelated tasks.
- Collaborate with other departments to ensure seamless communication and coordination.
- Handle confidential and sensitive information with discretion and integrity.
- Provide excellent customer service ensuring clients feel valued and supported throughout their interactions with the company. Perform other duties as assigned by management.
- Monitor and manage office supplies inventory.
- Assist in resolving any customer complaints or issues promptly and professionally
Required Qualifications:
- Proficiency in Microsoft Office applications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Familiarity with office equipment such as printers and fax machines
- Attention to detail and accuracy in all tasks
- Ability to maintain a positive and welcoming attitude
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