Online Support Manager

Responsibilities: - Oversee and manage the online support team, ensuring that all customer inquiries and issues are addressed in a timely and professional manner - Develop and implement strategies to improve online customer support processes and procedures - Work closely with other departments, such as IT and marketing, to ensure a seamless online customer experience - Analyze customer feedback and data to identify areas for improvement and implement changes as needed - Monitor and report on key performance metrics related to online customer support - Train and mentor team members to maintain a high level of customer service and professionalism - Stay up-to-date on industry trends and best practices in online customer support Requirements: - 8+ years of experience in online customer support or a related field - Bachelor's degree in a relevant field - Strong leadership and communication skills - Driven and resilient personality traits - Critical thinking and strategic planning skills - Ability to work independently and as part of a team - Experience with CRM systems and online support tools - Strong attention to detail and problem-solving abilities Benefits: - Travel and spending expenses - Dental insurance - Parental leave - Opportunities for professional development and growth Working Environment: At United Development Company, we believe in injecting a sense of joy and vibrancy into our work environment. We strive to create a positive and inclusive workplace where employees feel valued and supported in their roles. Deadline to Apply: Interested candidates should apply by May 18, 2024. Equal Opportunity Statement: United Development Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.