work closely with L1/L2 support for applications across different functional teams.
manage a small team for root cause analysis and troubleshoot any L3 ticket queries from complex systems on availability of applications.
provide appropriate technical documentation of technical issues for knowledge transfer.
conduct in-depth study of the current systems and provide recommendation for upgrade and implementation of new-built systems to system owner teams and development teams for any necessary change requests escalations.
perform configuration, plan for applications implementation, deployment schedules, and configuration with in-house development team, QA, and DevOps teams (both regional and local), and PaaS vendor.
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