5CA

As a Customer Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tick More...

About you You speak English at an advanced level (minimum C1). You are located in Albania, Algeria, or Egypt. You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop You are a fast learner, take More...

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lea More...

You speak Italian and English at an advanced level You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubl More...

This 80 year old Retail Displays designer and fabricator with an outstanding reputation for superior design and delivery are growing and looking to add a New Business Development Account Executive. This is a senior sales position responsible for bringing in new accounts and the ongoin More...

Interpret volume forecasts and translate these into clear guidelines for management on staffing adjustments for the short, mid and long-term. Develop forecasts and maintain/ adjust based on Operational/ client weekly inputs. Adjust/ create staffing plans to provide Business Partne More...

You are located in Albania or South Africa. Hard requirement: Experience with Fresh Desk, Helpshift, Zendesk, or other equivalent systems. Experience with the real-time forecast, schedule updates, and reporting Knowledge of CS-related calculations, macro's and forecasting wou More...

Provide support to ensure that we have the right people at the right time by forecasting the volume of transactions (calls, chats, emails or social interactions). Support in scheduling the correct number of agents with the proper skills at the right time to handle the expected volu More...

Ensure that the adherence bot is operating Update Verint with last minute information Handle schedule change requests via Zendesk Cover coverage gaps caused by Unplanned Absence Relaying problems to IT Verify the incoming interactions are handled

Position Name: Data Analyst Leader Description: As a data analyst, you will apply the results of customer-oriented analysis to business and support management decision-making. They plan analytical approaches based on business issues, analyze data by their own hands, and creat More...

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lea More...