Technical Help Desk Manager
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
- The management, motivation and optimisation of the customer service team ensuring the achievement of KPI's in line with the requirements of both internal and external customers.
- The adaptation and development of SOP's within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency.
- Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with the service team to assign and dispatch in order or priority.
- Overseeing Quality assurance and the Complaint handling process should any issues arise and in accordance with company guidelines.
- Liasing with the sales and marketing teams regarding potential customer opportunities and potential enhancements, modifications or upgrades that would be beneficial.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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