Operations Coordinator FTC

Please note this is FTC (6 months with potential to extend).

Previous experience of working in Operations and Commercial Environment is required.

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 global colleagues.

Purpose of the job

The purpose of the Operations Coordinator role is to provide administrative support to the Account Managers and BD teams with both existing accounts globally and with onboarding new clients.

Key Responsibilities

• Follow up on Lounge Pass sales leads from our contact centre our operations team or direct emails ensuring they are captured and updated in Salesforce and passed to the appropriate owner
• Become a product subject matter expert working closely with the Lounge Pass Account Manager Client Operations team and other internal stakeholders
• Support the BD team and clients with any product related questions
• Support with project work to improve processes and profitability
• Work closely with internal stakeholders to follow up on any query or support needed such as IT finance support marketing and product and innovation
• Support the Lounge Pass Team with daily assigned administration tasks
• Work closely with internal teams to ensure any client queries issues are addressed in a timely manner

Knowledge skills and experience required

• Experience in a commercial environment
• Good understanding of MS 365
• CRM experience is an advantage
• Enjoy working as a part of a team

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.