drjobs Customer Service Technical Support - French LWH - 2024 العربية

Customer Service Technical Support - French LWH - 2024

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1 Vacancy
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Jobs by Experience drjobs

1 - 2 years

Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
  • Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.

Employment Type

Full Time

Company Industry

Accounting & Auditing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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