Customer Care Executive
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0 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
Customer master data management within the sales order process when required (add new delivery address).Prioritize orders in case of shortages as per the customers' classification, and in case of need, according to the rules provided by the direct line manager.Coordinate return orders and issuing related credit notes (ensuring the appropriate virtual stocks handling), as per the working procedures.Proactively lead the outbound and inbound communication with the customers using the provided communication tools (e.g. calls/e-mails/etc.), including claims management, ensuring the professional communication level and high level of customer experience within the company communication guidelines.Provide the Customer Care related needed information to the internal & external auditors, as per the requests (including Impero controls).
Employment Type
Full Time
