As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives
Key job responsibilities
Own your region, deal with issues and positively impact site performance
Analyse site performance against relevant business objectives, and put in place actions to improve our operational excellence
Work closely with other support teams, including PxT (HR), Finance, Delivery Service Partners (DSP), IT, and site operations
Design and deliver initiatives across the sites to improve operational performance
About The Team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service,
from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care
Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed.
With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day.
Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.
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