Assistant Manager - Customer Support

Job Title: Assistant Manager Customer Support
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry

Location: Info park Kakkanad Kochi

Shift: Night Shift

Working Days: 5 days per week

Salary Range: 35000 to 55000 per month

Excellent English fluency both verbal and written.

Responsibilities:

1. Oversee daytoday operations to ensure all Service Level Agreement (SLA) metrics are met.

2. Implement company policies across operational areas establish team goals and monitor performance against KPIs.

3. Communicate clearly with associates and senior associates regarding client expectations and accountability.

4. Coordinate and participate in the completion of production standards recognizing high performers and managing a US client independently.

5. Evolve job responsibilities in consultation with senior management.

6. Screen and recruit production staff plan training programs manage employee issues complete employee reviews and implement HR policies.

Requirements

1. Ability to thrive in a processdriven environment and enforce process discipline.

2. Targetoriented mindset with a focus on delivering quality output within agreed time schedules.

3. Strong people management skills to foster a positive team culture and drive performance.

4. Quality and timeconscious approach to work.

5. Advanced knowledge and proficiency in navigating client systems.

6. Expertise in process management and familiarity with US healthcare systems.

Benefits

1. Performance Bonus

2. Yearly Bonus

3. Provident Fund

4. Health Insurance

5. Cab Facility

1. Ability to thrive in a process-driven environment and enforce process discipline. 2. Target-oriented mindset with a focus on delivering quality output within agreed time schedules. 3. Strong people management skills to foster a positive team culture and drive performance. 4. Quality and time-conscious approach to work. 5. Advanced knowledge and proficiency in navigating client systems. 6. Expertise in process management and familiarity with US healthcare systems.