Ensures delivery of company sales and revenue targets for serviced clients.
Collaborates with the marketing, brand management, project management, and client service functions to deliver a complete customer experience.
Ensures that all customer accounts are handled within the requirements and to the standards set and resolves escalated concerns to client satisfaction while taking preventive actions & periodical measures.
Manages key accounts to guarantee customer retention and cooperation expansion (upselling).
Tracks all stages of the sales process and sales funnels from identification of leads coming from the marketing department to following up prospecting calls to key clients.
Ensures the flow of accurate information about the industry & competitors from the marketing department that allows informed decision-making.
Meets sales targets through quality, strategic sales leads, and building and expanding client relationships.
Prepares and presents professional corporate business proposals and executive presentations.
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