French and English Technical Support Specialist

NOTE: This is a FULLY remote role, but the candidate must be in the Philippines to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in the Philippines.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth.

Hostaway is seeking a highly motivated Bi-lingual Technical Support Specialist (TS1) who is fluent in French and English to join our team and drive our growth within the short-term rental space.

Your Mission:

• Provide first-line technical support to customers via various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.
• Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
• Document and track customer inquiries, issues, and resolutions using our system.
• Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation.
• Assist in conducting product demonstrations and training sessions for customers as needed.
• Stay up-to-date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.

Requirements:

• Available to work from 9 AM to 6 PM CET
• Available to work Weekends
• Fluent in French and English (Writing/Speaking)
• Previous experience working as Technical Support Specialist

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.