Hostaway

Document and track customer inquiries, issues, and resolutions using our system. Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation. Assist in conducting product demonstrations and trai More...

Diagnose and troubleshoot technical issues our customers are experiencing related to our SaaS platforms, including but not limited to software functionality, configuration, and integration. Collaborate closely with internal teams, including Product Development and QA, to escalate a More...

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choi More...

Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success. Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilit More...

At least 2 years of experience in customer onboarding or customer success within the SaaS industry. Native-level fluency in French and professional proficiency in English are mandatory. Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp a More...

Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process. Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process. Monitor and More...

Risk Assessment: Conduct regular security assessments, audits, and penetration tests to identify and mitigate potential risks. Incident Response: Lead the investigation and response to security incidents, working with stakeholders across the company to ensure issues are resolved wh More...

You will be responsible for protecting our digital assets, ensuring the security of our systems, networks, and data. You'll play a crucial role in identifying potential vulnerabilities, implementing robust security measures, and responding to security incidents. This role is ideal More...

6+ years of experience in software development, with at least 2 years in a leadership role Expert-level proficiency in PHP and related frameworks (PhalconPHP, Symfony or Laravel) Hands-on experience with completing the transition to microservices architectures and Domain-Driven De More...

Knowledge of containerisation technologies (Docker, Kubernetes, Fargate) and the associated ecosystem Experience with event-streaming platforms like Kafka or Kinesis Extensive experience with AWS services and cloud architecture Proven track record of leading and mentoring cross-f More...

Hands-on experience with completing the transition to microservices architectures and Domain-Driven Design Strong understanding of both relational (MySQL) as well as no-SQL data stores (like DynamoDB or ElasticSearch), data modeling and optimization techniques Knowledge of contain More...