Telecaller-Walkin

Overview:

Key Responsibilities:

• Make outbound calls to existing and potential customers.
• Explain and promote products or services to customers.
• Handle customer questions inquiries and complaints.
• Obtain customer information and follow up on leads.
• Set appointments for sales representatives.
• Maintain a detailed record of calls and customer information.
• Meet and exceed sales targets and quotas.
• Provide product knowledge to customers.
• Update customer information in the database.
• Resolve customer concerns in a professional manner.
• Adhere to scripts and call guidelines.
• Conduct customer satisfaction surveys.
• Participate in ongoing training and professional development.
• Collaborate with the sales team to ensure customer satisfaction.

Required Qualifications:

• High school diploma or equivalent; bachelors degree is a plus.
• Proven experience as a telecaller or similar sales/customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain persistent.
• Strong negotiation and persuasion skills.
• Good listening and problemsolving abilities.
• Basic computer skills and familiarity with CRM systems.
• Ability to work in a fastpaced environment.
• Customer serviceoriented with a positive attitude.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of sales principles and methods is an advantage.
• Ability to work well within a team and independently.
• Fluency in multiple languages may be beneficial.
• Flexibility to work varied shifts including evenings and weekends.
• Demonstrated track record of meeting and exceeding targets.

communication,persuasion,negotiation,customer service,customer satisfaction