Senior Programmer Analyst

As a Lead Engineer – Fleet Management, you will be responsible for: • Upholding Baker Hughes's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component as well as systems levels, and communicating BH technical solutions to customers. Specific responsibilities include. • Responding to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions. • Establishing and maintaining relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner. • Leading and program managing root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue. • Preparing technical presentations for BH Leaders and Customers ensuring the timely communication of significant issues or developments. • Traveling to customer locations to: - Support customer technical review meetings and present recommendations to champion BH's commitment technical solution - Support unplanned/forced outages to meet reliability/availability goals - Provide commercial teams with technical support for sales and services proposal activities. • Planning and providing engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals. • Partnering with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.