Welcomer

What you will be doing: • Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. • To be a touch point for the guests at arrival, departure and throughout their stay. • To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service. • To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards. • To monitor room status and discrepancies. • To manage any guest complaint in a professional manner, by resolving it, making sure the guest is satisfied, and recording it in the PMS. • To be aware of all VIPs visiting or staying in the hotel. • To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines. • To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to pre-register all recurring guests. • To properly follow all QTA and local government requirements concerning hotel guests and files. Qualifications Your experience and skills include: • Service focused personality is essential • Previous hotel experience is a great asset • Prior experience working with Opera or a related system • Good interpersonal skills,guest oriented & service minded • Sales oriented