Engagement Automation Officer
Engagement Automation Officer
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Job Description
1.Understand user journey and attributes to develop deploy & monitor automated communications across different customer journey and touchpoints.
2. Manage Engagement Panel Analytics (Funnel Cohort RFM etc) User Paths Automations and Segments
3. Review & standardise the content of existing automated content to align with the Tone of Voice Salutation External Communication format & onboarding style for the Bank
4. Analyse engagement statistics across all various traditional and digital communication channels to create reports with valuable insights for efficient content strategy.
5. Develop and deploy standard intuitive & relevant HTML templates that fit different communication needs
6. Research and stay uptodate on the latest developments in the industry such as content trends and consumer behaviour to different contents
7. Act as liaison/relationship management officer with the data office and technology on behalf of the team.
8. Execute team s project & process improvement initiatives.
9. Design graphic materials in different formats (.img .png .ai .HTML etc.) to support customer experience and engagement needs
Requirements
Be open to ideas research has a nose for technology good communication and service language.
Have good intellectual agility and possess a knack for learning and confidently communicating across a wide variety of clients/customers.
Provide clear objective perspectives and best articulates automated communication solutions beneficial to customers.
Search out errors; rectify omissions and fix communication gaps that will ultimately raise the quality & standards of tasks undertaken. Build smooth relationships collaborate and network within and outside the team.
Evolve with emerging trends in Service Communication and innovate to stay current.
Employment Type
Full Time
Key Skills
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