Client Coordinator
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Job Description
Avians Innovations Technology
Dear Candidates
Greetings of the day!!
Desired Qualification: BE/Diploma
Work Location: Chikhali Dehu Moshi Road
Job Title: Backend Enquiry Management and Order Processing Specialist
Company Overview: Avians is a pioneering manufacturer and solution provider for all types of highend automatic entrance doors and loading bay equipment. With a strong commitment to innovation and quality we strive to deliver exceptional products and services to our clients worldwide.
Position Overview: We are seeking a dynamic individual to join our inside sales team in the role of Backend Enquiry Management and Order Processing Specialist. This position is responsible for handling incoming enquiries managing the order process and providing support to our sales team to ensure efficient and effective customer service.
Responsibilities:
1. Enquiry Management:
Receive and review incoming enquiries from customers via email phone or online platforms.
Respond promptly to customer inquiries providing accurate product information pricing details and availability.
Coordinate with the sales team to gather additional information or specifications required to prepare quotations and proposals.
2. Order Processing:
Process customer orders accurately and efficiently ensuring all details are entered correctly into the system.
Follow up and coordination with various internal departments including production projects to ensure timely processing and fulfillment of orders.
Prepare quotation & other relevant documentation for customers
Negotiate and order closure
3. Administrative Tasks:
Maintain organized records of customer enquiries orders and communications in the companys CRM system or database.
Prepare regular reports on enquiry status order processing metrics and customer feedback for management review.
Qualifications :Bachelors degree in Mechanical Engineering Electrical & Electronics Engineering or related field.
Experience : Fresh graduates or candidates with 23 years of experience are encouraged to apply.
Requied Skills :
Excellent English communication skills both verbal and written with the ability to effectively interact with customers and colleagues.
Strong attention to detail and accuracy in data entry and order processing.
Proficiency in email writing and correspondence etiquette.
Knowledge of additional regional languages is a plus.
Ability to work well under pressure in a fastpaced environment prioritizing tasks and meeting deadlines.
Strong organizational and multitasking skills with the ability to manage multiple enquiries and orders simultaneously.
leadership,awareness of building and health and safety legislation,customer service,problem-solving,relationship-building,interpersonal leadership,project management,order processing,civil engineering drafting,team working,civil engineering,data entry,communication,technical,project management skills,autocad,multitasking,design,english communication,3dsmax,interpersonal communication,civil engineering design,email writing,revit
Employment Type
Full Time
Key Skills
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