Ensure that all safety policies and procedures are enforced in the department
Identify, develop, and conduct all staff training programs, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare and complete all daily or monthly reports also ensuring that the monthly document retention is completed
Ensure that there are always sufficient supplies available and give account for month end supplies to be ordered for the housekeeping department
Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance
Schedule routine inspections of washrooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate
Promote housekeeping quality initiatives by conducting inspections
Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
Stand-in for any member of staff that is unavailable to carry out their duties to prevent any unfilled gap
Ensure that guests enjoy impeccable services offered by the team members in a timely manner
Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
Maintain good relationship with managers of other units in the organization
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