Customer Service Team Leader
Customer Service Team Leader
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your responsibilities include:
Develop and implement customer service policies and procedures.
Monitor customer service representatives performance and provide ongoing coaching and feedback.
Resolve customer complaints and inquiries in a timely and efficient manner.
Analyse customer service trends and recommend improvements.
Train and onboard new customer service representatives.
Monitor customer service representatives adherence to company policies and procedures.
Ensure customer service representatives maintain a high level of customer service.
Prepare and analyse customer service reports.
Foster an environment of collaboration and teamwork among customer service representatives.
Requirements
Someone who is aligned to our values and approach and:
- Bachelor s degree in Business Administration or related field
- Minimum of 5 years of experience in customer service
- 2 years of experience leading a team
- Excellent leadership and organisational skills
- Strong communication problemsolving and decisionmaking skills
- Proficient in Microsoft Office Suite (Word Excel PowerPoint)
- Able to handle multiple tasks and prioritize effectively
- Able to motivate and mentor customer service representatives
- Knowledge of customer service software and systems
Our Approach
Take action
Execute exceptionally
Embrace change
Be transparent
Prioritise our customers and lastly and most importantly
Dream BIG
At Pargo we attract individuals who are driven to make an impact. As a collective of creators we thrive on the chance to shape the future of business not merely be a part of it. Were in a pivotal stage where every team member plays a crucial role in shaping the company we envision a place where innovation and collaboration flourish. So if youre ready to dive in roll up your sleeves and contribute to crafting the workplace you are proud of welcome to Pargo!
Benefits
- Be part of a worldclass team with exciting growth opportunities
- Insight into the running of a highgrowth innovative startup
A dynamic office culture with room for creativity change and selfexpression your opinion is valued and you have a voice
- Contribution to medical aid and life cover
22 days paid leave
- Encouragement of own initiatives
- Space for selfgrowth
- Enrolment in personal training programmes
Fun activities with a cool team that regularly gets together to do things like action cricket pub quizzes and runs.
About Pargo
Your primary focus is to drive acquisition and onboarding of access points to aggressively and strategically expand our access point network. You will identify and prioritise suitable potential access points, create a strong pipeline and manage the end-to-end acquisition process. You are a hunter with great negotiation and closing skills and will also manage your accounts long term, build strong relationships and play a pivotal role in enhancing service quality and compliance. By working together with the operational, support and marketing team you will ensure the nurturing of these relationships and sustainable growth. You are a detail-oriented individual with strong administrative skills who is always in control of their pipeline and portfolio.
Employment Type
Full Time
