L2 Service Desk Engineer for Growe
L2 Service Desk Engineer for Growe
Posted on :
02-03-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Growe welcomes those who are excited to:
- Perform initial technical investigations for all issues observed in monitoring and customer incident requests;
- Serve as the initial point of contact through the helpdesk tool;
- Rectify known issues or implement workarounds by documented procedures;
- Create and maintain procedural documentation;
- Escalate issues to the 2nd and 3rd lines of support as needed;
- Provide support and troubleshooting for various computer hardware and software issues demonstrating a strong understanding of infrastructure systems servers and network support.
We need your professional experience:
- Proven experience in supporting enduser devices within an enterprise desktop environment;
- Proficiency in Windows 1011 administration with MacOS and Linux (desirable);
- Understanding of endpoint security including patch management antivirus and encryption;
- Basic experience with enduser infrastructure systems such as Active Directory SCCM and VPN;
- Demonstrated analytical troubleshooting and problemsolving skills;
- Solid networking skills;
- Proven ability to multitask effectively prioritize and meet SLAs;
- Basic knowledge of or experience with Task Management Systems;
- Intermediate proficiency in English.
We appreciate if you have those personal features:
- Great communication and negotiation skills;
- Multitasking and timemanagement skills with the ability to prioritize tasks;
- Ability to work both independently and in a team.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious clear measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
