Azure0365 SME

Duties & Responsibilities:

Azure Cloud : 80%

• Support monitoring and maintenance of Microsoft Azure Windows Server Environments.
• Provide technical support and solutions related to implementation configuration and maintenance of Windows servers in Azure.
• Install configure administer and support Azure compute instances backups storage networking.
• Knowledge of Azure resources and management: subscriptions resource groups VMs storage accounts load balancers app gateway vNets subnets private endpoints DNS recovery services vaults.
• Understand networking in Azure and security concepts with Cloud Defender best practices for deployments NSGs ASGs application deployments PaaS services database support.
• Develop security baselines and standards for Azure resources hardening and strengthening security to exceed the latest best practices.
• Optimize Azure buildouts for cost/performance (VM optimization reserved instances etc.).
• Perform Windows Server OS administration.
• Perform server maintenance and environment upkeep.
• Install configure and upgrade server and infrastructure software.
• Coordinate with department leadership to plan design and schedule the release of all software hardware and operating system updates.
• Perform regular updates and backup operations for data protection and recovery.
• Performing installation setup deployments testing and validation related to deployments.
• Taking ownership of tickets documenting related actions in the system and closing tickets upon completion.
• Prioritize and respond to requests for service and may provide escalation support to Helpdesk staff.
• Provide timely and efficient customer service. Respond to technical issues in a professional and timely manner. Manage and respond to escalated client inquiries.
• Troubleshoot hardware and software errors. Document problems and resolutions and assess the impact of issues which may require escalation to Senior Management.
• Maintain operating efficiency and stability ensure the security and integrity of all systems and data and respond to outages and other issues.
• Perform root cause analysis and resolve faults and errors in applications.
• Research and implementation of new Azure tools products and technologies to improve efficiency performance and cost effectiveness.
• Identify improvements to IT documentation network maps processes/procedures and tickets.
• Develop and enhance processes and technical documentation create backup procedures test plans and reports.
• Assist Helpdesk support staff and the Head of IT Infrastructure and Cloud Administrator in daytoday activities.
• Document all activities via a ticket or change record.
• Crosstrain with others on Infrastructure team to ensure proper backup of skills and abilities.

Office 365 20%

• Administration of Office 365 Services: Outlook Teams SharePoint OneDrive and other Office 365 collaborationfocused applications.
• Responsible for Office 365 Exchange Online administration (maintaining O365 Exchange mailboxes user accounts distribution groups policies transport rules and establishing infrastructure mailbox constraints and advising on enterprise exchange policies (including OME & S/MIME Encryption DKIM DMARC and SPF concepts).
• Litigation Requests including email searches restoration of archived emails litigation hold requests.
• Configure and maintain email filtering and security tools.
• Assist in management and upgrades of security certificates patches etc.
• Working knowledge of Information Protection Data Governance and Compliance in Microsoft 365.
• MFA implementation troubleshooting and administration.
• Respond to network and security SPAM/malware alerts/incidents.
• Create/Manage user accounts in Active Directory.
• Help manage enduser accounts permissions and access rights for all applications within the environment.
• Create Knowledge Base articles for both users and IT personnel to assist with knowledge transfer.
• Other duties as required.
• Daily Monitoring and Alert Responses.
• Ticket Triage and Issue Resolution.