Job Title: IT Specialist
Job Duration: Long Term
Location: Quantico VA / JEH DC / Crystal City VA/Huntsville AL
Job Description:
- Install desktops portable computers peripherals and software products for networked classified and unclassified and standalone environments.
- Detect diagnose research solutions and resolve desktop and portable computer software and hardware failures.
- Provide users with information guidance and instruction on use of desktop and portable computer hardware and software.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Conduct IT audits as assigned in compliance with policies governing the administration utilization and acquisition of desktop and portable computer products.
- Prepare progress/status reports and submit to team leads as required.
- Utilize troubleticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Contact and effectively communicate with users by telephone electronic communications or in person.
- Prepare equipment for reuse or surplus of property actions.
- Provide technical support for customers assigned to remote locations as required.
- Perform software and hardware upgrades and installations involving multiple computers printers multiprinters and peripherals.
- Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
- Ability to lift up to 50lbs must be physically able to walk squat bend twist lift crawl under desks reach carry items push and pull carts loaded with equipment.
EXPERIENCE/EDUCATION
- Demonstrated proficiency installing maintaining repairing desktop operating systems business applications desktop computer hardware peripherals and printers.
- Bachelors degree in discipline with 5 years of experience or 9 years of equivalent experience
- TS clearance required
Preferred:
- IT Certifications applicable to desktop and mobile computer support desired
- Experience providing excellent customer service
- Demonstrated proficiency working independently to provide service
- Demonstrated leadership skill