Customer Success Manager

The Position:

• The Customer Success Manager (CSM) ensures a smooth onboarding and integration process and life cycle management to capture the business value of Tier1 Enterprise customer.

The Responsibilities of the Role:

• Work in tandem with sales and business development and are the main technical Point of Contact for the customer.
• Be the customer facing technical expert the guide and consultant for the customer during his lifecycle analyze the business to understand customers requirements on client platforms (including specific configurations frontend software changes ) being accountable for the onboarding provisioning & integration work and Transition to support delivery& customer lifecycle development.
• The CSM has a presales role for all enterprise customers but manages the customer life cycle only for Tier1 customers.
• Engages with customers serves as a customer advocate manages and creates new use cases with the customers.
• The CSM is the voice of the customer towards the organization (Marketing delivery product markets)
• Working mainly on Cloudcom and A2P services but can expand to other solutions for enterprises.
• Main clientele will be from Greater China

The Requirements for the Role:

• Good command of spoken and written English and Mandarin
• Minimum education: Degree
• Minimum experience: 5 years of experience in Numbers (DID) business
• Expertise in the Numbers (DID) business / A2P
• Market and regulatory knowledge in the respective region
• Business acumen to build business cases to help customer acquisition.
• Strong technical and commercial aptitude to articulate the solutions to customer & partners.
• Good communication presentation and negotiation skills.

The Package:

• Attractive Salary.
• Performance related bonus on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage