IT support specialist L2 UK

• Consulting with IT managers and other departments as required.
  
• Providing IT assistance to staff and customers.
  
• Training endusers on hardware functionality and software programs.
  
• Resolving logged errors in a timely manner.
  
• Monitoring hardware software and system performance metrics.
  
• Updating computer software. as well as upgrading hardware and systems.
  
• Maintaining databases and ensuring system security.
  
• Documenting processes and performing diagnostic tests.
  
• Keeping track of technological advancements and trends in IT support.
  
• Common inventory management techniques knowledge.
  
• Daily Weekly and Monthly Reporting on IT Stock.
  

Requirements

• Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return.
  
• Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
  
• Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
  
• Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
  
• Fluent English in spoken and written.