Customer Service Assistant

Job Summary:

Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints provide appropriate solutions for customers handle social media Management and follow up to resolve any issues their customers experience

Key Responsibilities:

• Answering all calls on the customer service line and attending to all calls promptly as required.
  
• Handling of internal and external correspondence through email and physical.
  
• Invoicing and receipting all jobs done.
  
• General office administration including Filing
  
• Preparation of weekly payroll for operations
  
• Checking and responding to the company email promptly
  
• Debt collection and updating debtors list regularly
  
• Reconciliation of ORDER and PAYMENT for each job.
  
• Coordinating with Operations and Linen store team on orders and delivery issuing confirmed orders to them & briefing them on the requirements for each.
  
• Receiving clients who come to the office / inviting clients to the office:
  

1. Organizing demos for them
   
2. Advising clients
   
3. Dealing with any queries / clarification needed
   

• Attracting potential clients by answering product and service questions and giving them information about our products and services
  
• Compile Tender / Pre qualification documents within the set deadline.
  
• Marketing Getting new customers from existing database & other sources Increasing Customer base.
  
• Social media Sales & Marketing update facebook page regularly activate & maintain Social media sites eg.Instagram linkedin & other social media platforms & respond to any queries.
  
• Any other tasks as assigned from time to time.
  
  
  
  

Requirements

• Bachelors Degree in Business Administration/Public Relations from a recognized institution.
  
• 2 Years experience in Customer Service Management
  
• Good communication skills.
  
• Excellent knowledge of MS Office & Excel.