- The Spa Receptionist is a central part of the Spa Team whose main objective is to ensure our guests have a smooth arrival, information gathering and departure experience in the Spa.
- As the first and last impression of the Spa, this high-profile department carries a special responsibility.
- The role involves the active promotion of spa therapies and treatments both on the phone and in person ensuring that accurate reservations are made.
- Weekend shifts required.
The Ideal Spa Reception Candidate Will Have
- Outgoing personality and a can-do approach to any task – personifying luxury guest service
- Previous experience within luxury hospitality preferable.
- Understanding of Spa environments and treatments beneficial.
The Following Skills Are Required For a Spa Receptionist
- Excellent communication skills and the ability to take a proactive approach to understand guests' needs and desires.
- Exceptional customer service skills and Problem-solving ability
- Good level of reading, writing, and spoken English is highly required.
- Computer skills, word, excel & PowerPoint presentation.
- Able to operate the opera system
- Familiarity with Spa Booking Software