This is a remote position.
Think Global Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Remote Contact Center. We are a truly peoples company and we are on a mission to reinvent professional HomeBased Working and build the Workplace of the Future!
We are now eagerly looking for Licensed Nurses from France with active LN license in France for our Premium International Client in the Medical field to provide courteous and efficient service to customers who are looking to enroll into a clinical trial program. Resolving customer questions and requests walking the customer through the clinical trial prescreening form.
Duties and Responsibilities :
- Adherence to all environmental health and safety SOPs equipment policies and procedures including any department specific requirements.
- Entering data through electronic forms.
- Calling back customers to perform prescreening over the phone.
Requirements
- More than 24 years related experience working in a call center/customer contact environment.
- Software application skills required.
- Must have proven technical and troubleshooting ability.
- Ability to conduct calls effectively and calmly.
- Excellent verbal and written communication skills in your mother tongue language (French from France) and excellent command of English (verbal/written).
- Ability to exercise independent judgment and maintain confidentiality.
- Strive for excellence and find your happiness in helping others.
- Associate degree or equivalent experience required.
- Active LPN license required (Active RN license preferred).
- Previous experience in clinical trial programs is an advantage.
Benefits
Homebased working
- Long term agreement cooperation in a remote position
- Gaining experience in an international environment working with a prestigious US based client in the medical field
- Career development
- Preagreed schedules
Plus 2-4 years related experience working in a call center/customer contact environment. Stronger software application skills required. Must have proven technical and troubleshooting ability. Ability to react in a fast, effective and calm manner under pressure. Excellent verbal and written communication skills in your mother tongue language, Korean. Ability to exercise independent judgement and maintain confidentiality. Strive for excellence and find your happiness in helping others. Associate degree or equivalent experience required. Active LPN license required (Active RN license preferred). Previous experience with dialysis therapy patients is a plus. Excellent English communications skills (written and verbal) Internet: Broadband internet connection Ethernet based LAN connection Hardware Requirements: Processor: 1.8Ghz upwards (64bit preferable) RAM: 4 GB RAM upwards Available Storage: 10Gb minimum Preferred Resolution: 1920x1080 Wired USB Headset Operating System Microsoft Windows: 10 or upwards Mac OSX: 11 or upwards