Customer Care Specialist

Position: Customer Care Specialist with German

Location: Hungary

Work arrangement: remote

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
• Navigate internal and external documentation and resources to provide worldclass service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
• Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.

REQUIREMENTS:

• Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills:
• Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Flexibility friendliness resilience independence reliability
• Skilled conversation skills linguistic fluency and understandable pronunciation in German
• Good communication and teamwork skills
• Basic credit cardspecific knowledge desirable

OFFER:

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Private health and life insurance
• A dynamic and creative team with a positive and friendly atmosphere
  
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.

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