Job Title: Customer Success Manager Enterprise Software (Banking Solutions)
Location: Baghdad Iraq
Our client a leading Banking Software solutions company is currently seeking a highly skilled and experienced Customer Success Manager specializing in enterprise software particularly focused on banking solutions. As a Customer Success Manager you will play a crucial role in managing relationships with our existing clients driving upsell and crosssell opportunities and ensuring the overall success and satisfaction of our customers.
Responsibilities:
- Manage and nurture relationships with existing clients in the banking sector serving as their primary point of contact for all postsales activities.
- Understand the unique needs and goals of each client and proactively identify opportunities to upsell additional products or services that add value to their business.
- Collaborate with the sales team to develop and execute upsell and crosssell strategies driving revenue growth and achieving quarterly and annual sales targets.
- Conduct regular business reviews with clients to review performance identify areas for improvement and ensure alignment with their strategic objectives.
- Serve as the voice of the customer within the organization advocating for their needs and influencing product development and roadmap prioritization.
- Provide proactive support and guidance to clients helping them maximize the value they receive from our software solutions and address any challenges or issues they may encounter.
- Monitor customer health metrics and proactively intervene to mitigate churn risks driving customer retention and longterm loyalty.
- Stay uptodate on industry trends best practices and emerging technologies in the banking sector sharing insights and recommendations with clients to help them stay ahead of the curve.
- Collaborate closely with crossfunctional teams including sales product management and support to ensure a seamless customer experience and drive customer success.
- Maintain accurate records of customer interactions and activities in CRM systems providing regular updates and reports to management on customer health and satisfaction.
Requirements:
- Bachelors degree in Business Administration Marketing Computer Science or a related field; MBA is a plus.
- Minimum of 1012 years of experience in customer success account management or sales roles within the enterprise software industry with a focus on banking solutions.
- Proven track record of achieving and exceeding sales targets and quotas in a customerfacing role.
- Deep understanding of the banking industry including knowledge of industry trends regulations and challenges.
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients at all levels of an organization.
- Strong analytical and problemsolving skills with the ability to analyze data identify trends and develop actionable insights.
- Highly organized and detailoriented with the ability to manage multiple projects and priorities simultaneously.
- Proactive and resultsdriven mindset with a passion for driving customer success and delivering exceptional service.
- Experience working with CRM systems and other sales and customer success tools.
- Willingness to travel occasionally to meet with clients as needed.
enterprise account management,customer success management,upselling and cross-selling,strategic account