Software Engineer Specialist

Key Responsibilities:

Provide technical support and troubleshooting.NET inhouse custom applications using Visual Studio (including VS2010 VS2013 VS2017 VS2019 and VS2022).

Ability to build and run applications from source control repositories understand technical documentation provided by developers find the root cause of issues and add to backlog Sprint list for release fixes.

Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and major changes to the application to the team lead/supervisor. Document findings and the root cause of the problem and meet with the assigned developer to provide conclusions.

Work on POC research with the assistance of a Software Architect and Database Architect.

Run SQL statements in SQL Server and Oracle to analyze issues reported in the application.

Create SQL statements for applications with backend support tickets and follow up database standards for the approval cycle for the team lead database team and architects.

Work with the assistance of architects and DevOps when assigned.

Troubleshoot document and resolve software issues and bugs.

Analyze resolve document and track support tickets and issues in a ticketing system add comments and communicate with the users on the resolution completion.

Collaborate with project managers and development teams to identify areas for improvement in software functionality and user experience.

Communicate effectively with clients and stakeholders regarding technical issues and solutions.

Perform routing validations and monitoring of applications.

Assist with System Operations Team in deployments.

Work closely with Software Specialists to resolve problems in the application an additional level of troubleshooting tier.

Participate in database software infrastructure upgrade analysis validation and deployments.

Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in GDOT private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).

Follow the Information Technology Service Management (ITSM) processes used within GDOT (Incident > Problem > Change) in ServiceNow (Ticking system).

Required Qualifications:

Bachelors degree in Computer Science Information Technology or a related field

5 years of experience in development software support or related role

Strong knowledge of the .NET framework and related technologies

Experience with Oracle and SQL Server databases to perform queries

Excellent problemsolving skills and attention to detail

Strong communication skills and ability to work collaboratively with clients and team members

Experience writing knowledge base articles to support custom applications

Developed applications in .NET technologies with Kendo UI Telerik Web API REST API JSON SQL DB Oracle database XML and HTML5

Experience with ServiceNow ITSM system is preferred