CRM

Experience in BSS

Experience in Billing

Experience in Mediation

Experience in Charging

Experience in Provisioning

• Handle daily BAU projects along with operations for Voice Platform including CRM Billing provisioning mediators and portals.
  
• Configuring business products in the system.
  
• Resolving technical problems logged by customers and escalated by L1 support.
  
• Configuring order fulfillment process flows throughout the system.
  
• Preparation revision execution and consolidation of bill run cycle for B2B customers.
  
• Preparing running and monitoring any scheduled or ondemand business batch jobs
  
• Conducting regular health check exercise for BSS that identifies potential issues and operations bottlenecks to ensure the availability performance capacity and security of Application OS/server DB and storage in the production environment.
  
• Implementing security policies and baseline configuration at the application level that are based on the defined security framework.
  
• Log archive & purge service for application management to improve the performance of application in the production environment.
  
• Providing comprehensive statistics and reports which includes daily weekly and monthly report.
  
• Documenting and uploading knowledge into knowledge management system for sharing purpose. Knowledge for Application OS/Servers DB and Storage Management includes operation manual update technical design document update problem resolution etc.
  
• Analyzing application problems identifying root causes and providing resolution for implementation to ensure availability of the corresponding component in the production environment.
  
• Deploying patches to fix a problem or implement a new business requirement into Application.
  
• Providing reliable efficient and costeffective data protection for Application and Database.
  
• Support presales/sales/PMs through the order cycle.
  
• Accommodating customers requirements through providing recommendation/ customization.
  
• Resolve/ report any issue in timely manner.
  
• Test and validate CRs and add any adjustment if required.
  

Job Requirements (Skills and licensing or Certification Required): Candidate should have experience with Nokia FLOW-ONE Provisioning System or other provisioning systems in any telecom operator. Must have hands on experience on designing, developing, configuring, and deploying provisioning workflows. Must have hands on experience on debugging provisioning & activation issues. Preferred to have experience on BSS applications like billing, charging, and mediation. Apply systems analysis techniques and procedures to identify and resolve issues related to provisioning & activation systems. Excellent trouble shooting skills to investigate performance issues & outages. Deep understanding of provisioning concepts in telecom operator network & its importance. Having experience in integrating the provisioning system with the HLR/VLR. Development experience using Java or C# or any OOP language. Good hands on experience in DBs and SQL development. Must have good shell scripting knowledge & UNIX fundamentals. Excellent communication and presentation skills.