Site Reliability Engineer

• Support an alwaysavailable cloudbased platform
• Support application deployments build new systems and upgrade and patch existing ones
• Ensure that there is adequate monitoring and reporting to be able to identify problems and resolve/escalate them as appropriate
• Participate in the building of tools and processes to support the infrastructure and improve automation for manual elements
• Identify operations improvements to strengthen organisational processes and practices and enhance support quality and customer satisfaction
• Maintain accurate and up to date documentation on the current infrastructure and system support documents such as run books
• Ensure that mission critical data is backed up as required
• Resolve critical/complex issues where analysis of situations or data requires an indepth evaluation of variable factors
• Proactively monitor customer s technical issues and drive support requests and escalations to a satisfactory resolution
• Escalate and communicate any servicerelated technical incidents ongoing service interruptions and/or problems to the relevant Service Delivery/Support personnel and ensure that any fixes are understood documented and communicated to team members
• Resolve incidents in a positive and supportive manner and work effectively with outside vendors to provide high quality and responsive services to Flex clients
• Work closely with the engineering teams to help resolve bugs and deliver solutions in a timely fashion
• Learn on the job and explore new technologies with minimal supervision
• There will be some need for oncall work and/or weekend work to cover live events.

• Minimum of 5 years experience with the Linux operating system. (Ideally some form of a Linux Administration Certification)
• Experience in scripting and serverside programming languages (Shell Python Java Go)
• Understanding of protocols/technologies like HTTP SSL SQL JSON
• Understanding application clustering/load balancing concepts and technologies
• Experience administering Java Application Server (e.g. Apache Tomcat)
• Experience with Amazon Web Services (AWS) GCP or Microsoft Azure technologies
• Experience automating deployments using tools such as Terraform Ansible Docker Kubernetes and Rancher is a big plus
• Experience administering database and messaging systems like MariaDB MongoDB RabbitMQ Redis is a big plus
• Highly motivated in customer support services and client satisfaction
• Experience in troubleshooting/debugging complex technical issues
• Excellent written and oral communication skills in English
• Must be able to articulate technical solutions to all audiences
• Ability to work independently and as a team player

infrastructure,cloud-based product development,aws,linux,python,go