Customer Support Executives
Customer Support Executives
Posted on :
09-02-2024
Employer Active
1 Vacancy
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Job Description
Job Description: Customer Support Executive
Location: Hyderabad
Experience: 2 to 7 years
Salary: 3.5 lacs to 6 lacs per annum
Company Profile:
Our client is a leading gaming technology company dedicated to delivering immersive gaming experiences to users worldwide.
Responsibilities:
- Provide exceptional customer support via phone calls emails and live chat.
- Address customer inquiries concerns and technical issues promptly and accurately.
- Assist customers with troubleshooting navigating the platform and resolving gameplayrelated queries.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on product features updates and industry trends to provide accurate information to customers.
- Ensure customer satisfaction and retention through proactive communication and problemsolving.
Requirements:
- Bachelors degree in any field.
- Proven experience in customer support or a related role preferably in the gaming or technology industry.
- Excellent spoken and written communication skills in English.
- Ability to multitask and work under pressure in a fastpaced environment.
- Strong problemsolving skills and attention to detail.
- Empathetic and patient demeanor with a customercentric approach.
- Flexibility to work in rotational shifts including weekends and holidays.
- Immediate joiners or candidates with a notice period of 15 days are preferred.
Perks and Benefits:
- Competitive salary package based on experience and skills.
- Opportunities for career growth and professional development.
- Dynamic and inclusive work culture.
- Health insurance and other employee benefits.
Note: This position requires working from the Hyderabad office
customer support,communication,communication skills,chat,email
Employment Type
Full Time
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