Sales Team Manager

This position is centered around the comprehensive leadership and operational management of our Call Centres Sales Agent team. As a pivotal firstline management figure this role encompasses overseeing the teams daily functions fostering their sales performance ensuring the achievement of sales objectives and promoting a high level of productivity quality and regulatory compliance. The responsibilities extend to staff development including training coaching performance management and administrative duties to cultivate a dynamic and productive team environment.

Key Responsibilities for Success:

• Setting and agreeing upon performance quality and development objectives with team members.
  
• Utilizing effective motivational strategies to inspire team members.
  
• Overseeing the management of incentive budgets to encourage high performance.
  
• Prioritizing the career growth and skill enhancement of team members.
  
• Addressing and resolving interpersonal issues such as conflicts of interest absenteeism and disciplinary actions.
  
• Onboarding and training new Sales Agents ensuring they are fully prepared and integrated into the call center environment.
  
• Preparing the team for upcoming projects and campaigns ensuring readiness for execution.
  
• Leading the team towards meeting and exceeding project and campaign goals.
  
• Cultivating a highly motivated team atmosphere focused on achieving targets.
  
• Coaching the team towards embracing and excelling in a highperformance culture.
  
• Managing staffing requirements to ensure optimal productivity and quality levels.
  
• Monitoring and evaluating team contributions towards sales targets.
  
• Ensuring strict adherence to legal and regulatory standards.
  
• Overseeing team capacity to meet operational demands.
  
• Handling customer complaints effectively and professionally.
  
• Enforcing call structure guidelines to maintain high service standards.
  

Qualifications for Success:

The ideal candidate for this role will demonstrate a robust ability to lead and motivate a sales team with a keen focus on achieving sales targets and enhancing team performance. A proactive approach to problemsolving excellent communication skills and a strong background in sales management within a call center environment are essential. The ability to manage multiple priorities along with a commitment to continuous staff development and performance improvement will be key to success in this dynamic and rewarding position.

Requirements

• Completion of Grade 12 education.
  
• A minimum of 2 years experience in a management role within direct sales telemarketing or a salesoriented environment with a focus on outbound activities.
  
• Between 3 to 5 years of experience in the financial services sector with a strong emphasis on sales.
  
• Proficient in Microsoft Office applications (Excel Word PowerPoint).
  
• Experience with Mintinga.
  
• Familiarity with voice recording and monitoring software.
  
• Broad understanding of the financial services industry.
  
• Knowledge of life insurance products including rules and regulations.
  
• Expertise in direct marketing strategies specifically within contact center operations.
  
• Familiarity with the MiWayLife code of conduct.
  
• Comprehensive understanding of IT systems regulatory legislation and compliance requirements relevant to the financial services industry with FAIS accreditation.
  
• Knowledge of HR and IR practices and regulations.
  

Personal Competencies:

• Strong leadership qualities with a natural ability to coach and motivate staff.
  
• Effective team management capabilities.
  
• Solid planning and coordination skills.
  
• Proficient selling skills.
  
• Exceptional communication abilities.
  
• High level of customer service orientation.
  
• Targetdriven with a determination to achieve goals.
  
• Capacity to handle stress effectively.
  
• Excellent relationshipbuilding skills.
  

Benefits