Specialist - Technical Support Cantonese - Hong Kong Taiwan

Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with either technical team members when relevant.
• Work with the TAM Teams to monitor and track issues to ensure accurate resolution.

Requirements for the Role:

• Diploma/Degree in IT related disciplines.
• Good command of spoken and written English andMandarin/ Cantonese.
• Minimum of 2 years experience in a similar position.
• Contact centre experience is an advantage.
• Possess initiative able to work independently and as a team.
• Dynamic highly motivated and a resultoriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : Monday Friday 8.30am 8.00pm
• 5 day week; off days based on roster.
• Fresh graduates fluent inMandarin /Cantoneseare encouraged to apply.

Attractive Package:

• Attractive Salary (RM 4000 RM 6000)
• Language Allowance (selected desk)
• Shift allowance (selected desks)
• Overtime (selected desks)
• Performance related bonus on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage