BRANCH RELATIONSHIP MANAGER
BRANCH RELATIONSHIP MANAGER
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
A leading life insurance company in India offers a range of life insurance plans and policies to ensure Lifetime Protection for you and your family.
Caring
An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.
Collaboration
A value which is all about being boundaryless in approach by going beyond one s direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.
Customer Obession
It is not just about being Customer focused however it is being obsessed with delivering exceptional customer experience. Proactively making extraordinary efforts to deliver superior quality output hence creating customer delight.
Growth Mindset
A value which drives and defines us to challenge the status quo by being ambitious ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self fellow colleagues to sharpen their skills and cultivate high performing culture.
JOB DESCRIPTION:
JOB SUMMARY
Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivityperexecutive thereby achieving sales & service targets.
KEY RESPONSIBILITIES:
Identify interview and select sales executives with support from HR.
To meet the following productivity measures for the unit: Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standards
Exceed revenue targets
Undertake joint field work with executives and observe/demonstrate successful selling skills
Conduct Fortnightly performance review (PRP) with executives
Help executives use the GOLD system for maximizing business from a given target market
Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
Ensure that all executives under supervision perform 100% as per the company s rules and regulations wrt. Need based selling Compliance and Customer service
Effectively manage track and convert leads provided by the inhouse telemarketing unit.
Engage with customers to provide quick response to customer queries provide customer service.
Assist in Direct customer service policyholder s complaint resolution.
Ensure retention of in his allocated book of relations.
Educate team/ prospects about MNYL products vis vis products of competition to enable them in taking appropriate decisions
MEASURES OF SUCCESS:
Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)
Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.
Retention of Team
Persistency of Portfolio
Process Compliance
Timeliness & accuracy of reports
% Collection (Plan Vs Actual)
Complaint Resolution /Customer satisfaction
Self Development: Induction/Certifications/Trainings/Completion of Licensing
DESIRED QUALIFICATIONS AND EXPERIENCE:
Graduate preferably with an MBA degree
Min. 57 years experience in handling of Sales Reps/Agents/DSAs.
KNOWLEDGE / SKILLS / ABILITIES
Familiarity with the local market
Ability to supervise develop & motivate team.
Result Orientation
Leadership ability
Disciplined structured & process driven
leadership,insurance sales,customer service,team management,result orientation,direct channel sales,market familiarity,process driven,relationship management,sales,life insurance
Employment Type
Full Time
Key Skills
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