Business development
Promoting the school in the best possible way by providing customer service excellence to parents and visitors
Coordinate and lead school tours for prospective parents and visitors promoting the USPs and presenting the school in the best possible way to ensure the school achieves or exceeds the enrolment targets
Lead the parent journey mapping and measuring customer service at all points support brand promise and encourage parent endorsement Marketing
Develop and update communication channels such as newsletters and social media (e.g. Facebook and Instagram) in accordance with the Marketing Strategy to promote the school to both existing and potentially new parents
Promote the school by identifying newsworthy stories for the media and PR opportunities
Guide and regularly review signages collaterals touch points etc. and ensure that the school meets branding guidelines as defined and stipulated by Corporate Office
Conduct research into the marketplace monitoring changes and developments
Organize parent/community events in order to engage parents at promoting school brand awareness and enhance enrolments
In conjunction with the Operations head and the Corporate Team assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material including digital communication is always current
In collaboration with the Operations head develop an events calendar to support the enrolment activities for the academic year
Activate Corporate tie ups as community creche
Logistics:
Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material)
Oversee bus services provided to the children either by or any other third party vendor Staff Management:
Help in Recruitment for all Annual performance goals appraisals counseling them by offering corrective advise and action if performance dips
Retention activities
Inservice training workshops to improve staff performance
Assist in class if necessary and/or arrange for relief staff in the absence of a teacher
Attendance and leave management
Regular meets with Teachers and Other School Staff to manage review progress and effectiveness of the various programs offered
Manage parent grievances and concerns promptly in conjunction with the Teachers Health and safety:
Follow all the health and safety protocols for children and staff
Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records
Maintain First Aid Box and provide/guide regular First Air Training
Other Responsibility Areas: Undertake other responsibilities as deemed appropriate and directed by management
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