Network SD L2
Network SD L2
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Technical Skills
3 year of technical experience with Routing and Switching Configurations. Should have configuration and good troubleshooting skills. Monitoring Field engineers broadband engineers are not fit for this role.
Experience with Firewalls Load balancers will be an added advantage.
Fluent in English (verbal and written).
Passionate about networking information technology or cloud technologies.
An uptodate knowledge and understanding of your employers business and industry needs as well as the technical demands
Excellent communication skills particularly the ability to communicate with staff who are not technically trained.
Teamwork skills and the ability to feel comfortable working with different teams clients and groups of staff across an organisation.
Organisational skills and the ability to prioritise your workload.
Ready to work in rotational shifts in 24x7 operations
Key Responsibilities
Provide support in the areas of Network and Network security products like Cisco Comware Aruba Checkpoint Palo Alto Fortinet F5 etc.
Operate Administer and Govern customer setup.
Provide leadership in technical problem management and the resolution of all issues working closely with end customers and HP remote and field support staff.
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers customers and/or relevant managers.
Participate in afterhours remote support rosters.
Identify and contribute to projects to improve product support customer satisfaction and team efficiency.
Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be required to publish Issue resolution documents (KM & KT)
Required to communicate effectively with Technical and NonTechnical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team members of SC and Product Divisions)
Participate/Drive ITIL based change management Problem management incident management.
Experience/Knowledge
3 years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers switches firewalls etc.
Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels across a geographic region.
Demonstrate strong written and verbal communication skills.
Education/ Certification
BE/BTech/BCA/BSC
CCNA or similar network certification.
Client : MNC
Payroll : Third party payroll (MNC)
Notice period: Immediate
routing,switching,cisco
Employment Type
Full Time
Key Skills
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