System Technical Specialist
System Technical Specialist
Posted on :
05-10-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
The System Technology Specialist / Linux Administration L2 role will report directly to the Support Manager and work closely with support technicians clinical and application specialists engineering teamsThe System Technology Specialist is responsible for solving problems sharing technical expertise and product experience. This involves mentoring less experienced team members as well as providing a practical perspective to product design discussions to ensure our products work well within the various client architectures. Since the System Technology Specialist will be the highest point of escalation within client services he/she will also be expected to provide requirements for product supportability and maintenance.
key responsibilities:
- Act as the primary escalation point for Level 1 System Support team and drive customer communications and followups until resolution by respecting set service level agreements.
- Act a major incident manager during system outages to support Level 1 and perform root cause analysis (RCA s) for all Major Incidents
- Participate in software requirements and root cause reviews with engineering as well as design reviews with a particular mindset into the supportability of the software and also provide fixes and/or workarounds to issues found in the field
- Stay up to date with current development of the product (bug fixes and new features) and situations occurring at client site (ISP)
- Participate in the creation/update of Knowledge articles used by the Support Team to reduce escalations to L2
- Be available for urgent escalations reported by the support team that can occur after your regular work schedule: On Call Rotation Availability (24/7)
- Participate in any project deemed necessary by the organization
Requirements
- Bachelors degree in computer science engineering or equivalent
- 3 years of experience in clientfacing roles focused on Technical Support in Medical Software Field
- Linux OS administration expertise
- Networking troubleshooting expertise Cloud Infrastructure
- Development experience with scripting languages (PHP Perl Python or equivalent)
- Ability to read code in other highlevel languages
- Highly motivated to excel and committed to continual skills improvement
- Team oriented with strong communication and interpersonal skills
- Creative thinker and practical problem solver
Benefits
- Work from home
- 5 days a week work shift
Bachelor's degree in computer science, engineering, or equivalent 3+ years of experience in client-facing roles focused on Technical Support in Medical Software Field Linux OS administration expertise Networking troubleshooting expertise - Cloud Infrastructure Development experience with scripting languages (PHP, Perl, Python, or equivalent) Ability to read code in other high-level languages Highly motivated to excel and committed to continual skills improvement Team oriented with strong communication and interpersonal skills Creative thinker and practical problem solver
Education
Bachelor's degree in Computer Science or a related field is preferred.
Employment Type
Full Time
Key Skills
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