CEC Officer- Inbound- Privileges Customer
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Position: CEC Officer Inbound Privileges Customer Banking
MinMax Experience: 14 years
Location: Noida
NP: Immediate Joiner preferred
Skills: Customer Servicing Information Security
Job Description:
JOB ROLE
To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the
queries & requests to customers satisfaction
To identify and convert the opportunities for cross selling (banking product) on customers call
Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
Ensure customer delight and consistent service experience including timely resolution of
customer queries/issues.
Complete the logs specified by the process (Endofday target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
JOB DESCRIPTION
Graduate
Preferably 12 years with 6 months which should to be in customer service role Understanding of call center industry an advantage
Excellent communication skills Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat positive cando
attitude & works with integrity
Team Player collaborative Selfmotivated person including the ability to act as a role model within
the organization. Should be able to establish rapport quickly with peers managers & customers.
logs,service benchmarks,information security,customer delight,information security norms
Employment Type
Full Time
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