Job Title: EL/PL Claims Handler Personal Injury
Reporting To: Supervisor
Department: Defendant Personal Injury
Job Summary:
We are a modern dynamic law firm committed to providing a diverse range of commercial services to clients ranging from individual entrepreneurs and small family businesses to some of the UKs most successful companies and renowned brands. We are currently seeking a motivated and experienced EL/PL Claims Handler to join our busy team in defending Personal Injury claims at our modern Bradford city center office.
Main Duties & Responsibilities:
Under the guidance of your Supervisor your responsibilities will include:
- Conducting the defense of EL/PL claims for Personal Injury from the claims initiation up to but not including litigation with a preference for a retail focus.
- Utilizing the MOJ EL/PL Portal effectively.
- Handling communication with opponents experts statutory bodies and clients via email telephone and written correspondence.
- Negotiating on matters of liability and quantum.
- Pursuing recovery of client losses from third parties where appropriate.
- Maintaining accurate financial reserve and risk management information on all claims.
- Adhering to internal client and procedural protocols.
- Ensuring personal objectives are reviewed and met.
- Developing strong relationships with existing and potential clients prioritizing high standards of client care.
- Providing excellent customer service to litigants in person.
- Staying informed about relevant legislation and practice.
- Participating actively in marketing initiatives alongside the Department Head and Fee Earners from other departments.
- Complying with SRA/Law Society Regulations.
- Performing duties with consideration for the firms Equality & Diversity Policy.
Requirements
Key Requirements:
- Minimum 13 years of experience as a Claims Handler
- Excellent communication organisation and IT skills
- Enthusiastic and eager to learn
Benefits
Benefits
- Holidays: 25 days during the first 2 years increasing to 26 days after 2 years and 27 days after 5 years plus statutory and bank holidays.
- Group Personal Pension: Contributory scheme with employer contributions increasing based on service.
- Life Assurance: 3x salary deathinservice benefit.
- Private Healthcare: Available for staff members with 5 years service.
- Employee Assistance Programme: Support services for physical emotional mental health financial difficulties and general wellbeing.
- InterestFree Loans for Rail/Bus Travel: Including a 12% discount on Metrocards.
- Discounted Car Parking: Available to staff.
- Maternity & Paternity: Enhanced package for staff with over 2 years service.
- Perkbox: Discounted perks for dining retail entertainment and wellbeing.
- Staff Discounts for Legal Work: Discounts for staff and their family members on house transactions wills and probate.
- Sports & Social: Includes annual staff party drinks and dining book club charity activities football cricket and netball teams plus a running club.
- Dress Code: Dress for your schedule be it professional or business casual.
- Fresh Fruit: Available daily.
Key Requirements: Minimum 1-3 years of experience as a Claims Handler Excellent communication, organisation, and IT skills Enthusiastic and eager to learn Hands-on fee-earning role