Claims Handler

Job Title: EL/PL Claims Handler Personal Injury

Reporting To: Supervisor

Department: Defendant Personal Injury

Job Summary:

We are a modern dynamic law firm committed to providing a diverse range of commercial services to clients ranging from individual entrepreneurs and small family businesses to some of the UKs most successful companies and renowned brands. We are currently seeking a motivated and experienced EL/PL Claims Handler to join our busy team in defending Personal Injury claims at our modern Bradford city center office.

Main Duties & Responsibilities:

Under the guidance of your Supervisor your responsibilities will include:

• Conducting the defense of EL/PL claims for Personal Injury from the claims initiation up to but not including litigation with a preference for a retail focus.
  

• Utilizing the MOJ EL/PL Portal effectively.
  

• Handling communication with opponents experts statutory bodies and clients via email telephone and written correspondence.
  

• Negotiating on matters of liability and quantum.
  

• Pursuing recovery of client losses from third parties where appropriate.
  

• Maintaining accurate financial reserve and risk management information on all claims.
  

• Adhering to internal client and procedural protocols.
  

• Ensuring personal objectives are reviewed and met.
  

• Developing strong relationships with existing and potential clients prioritizing high standards of client care.
  

• Providing excellent customer service to litigants in person.
  

• Staying informed about relevant legislation and practice.
  

• Participating actively in marketing initiatives alongside the Department Head and Fee Earners from other departments.
  

• Complying with SRA/Law Society Regulations.
  

• Performing duties with consideration for the firms Equality & Diversity Policy.
  

Requirements

Key Requirements:

• Minimum 13 years of experience as a Claims Handler
  

• Excellent communication organisation and IT skills
  

• Enthusiastic and eager to learn
  

• Handson feeearning role
  

Benefits

Benefits

• Holidays: 25 days during the first 2 years increasing to 26 days after 2 years and 27 days after 5 years plus statutory and bank holidays.
  

• Group Personal Pension: Contributory scheme with employer contributions increasing based on service.
  

• Life Assurance: 3x salary deathinservice benefit.
  

• Private Healthcare: Available for staff members with 5 years service.
  

• Employee Assistance Programme: Support services for physical emotional mental health financial difficulties and general wellbeing.
  

• InterestFree Loans for Rail/Bus Travel: Including a 12% discount on Metrocards.
  

• Discounted Car Parking: Available to staff.
  

• Maternity & Paternity: Enhanced package for staff with over 2 years service.
  

• Perkbox: Discounted perks for dining retail entertainment and wellbeing.
  

• Staff Discounts for Legal Work: Discounts for staff and their family members on house transactions wills and probate.
  

• Sports & Social: Includes annual staff party drinks and dining book club charity activities football cricket and netball teams plus a running club.
  

• Dress Code: Dress for your schedule be it professional or business casual.
  

• Fresh Fruit: Available daily.
  

• Wedding Gift.