Fitness Attendant

The Fitness Attendant ensures the guest experience is up to the established standards of the brand, while making a genuine effort to accommodate guest request and go above and beyond guest expectations. Their tasks include assisting guests within the fitness and recreation area, giving them personal attention, anticipating their needs and helping as required.

Job Responsibilities

• Adhere to the Fitness Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the fitness and recreation representing the brand values maintaining a professional appearance at all times.
• Knowledgeable about all aspects of the fitness and spa facility.
• Report to work on time and handover with the previous shift.
• Always maintain a courteous, friendly and professional demeanour with guests / members.
• Assist in the operations of the reception, fitness areas and whenever possible for guests and colleagues.
• Confirm with guests on scheduled appointments at check-in, pre-assign lockers accordingly and maintain guest history files.
• Maintain the confidentiality policy for all spa guests and employees.
• All duties are to be carried out in a gracious and professional manner.