- Large NSW Government Organisation
- $ 29.40 $34.50 per hour plus super
- 6month Contract Role
Our client is a large NSW Government Organisation who are seeking a Service Officer Service Desk to join their team.
Key Responsibilities:
- Provide phone support and advice in SAP Finance/payroll.
- Promote support and assist clients in the selfservice function.
- Follow procedures processes and log incidents and requests using existing customer management tools including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
Selection Criteria:
- Experience in a transactional or support function within HR/Payroll and/or Finance function/s.
- Prior phone support experience
- Experience providing customer centric service support to clients in a medium to large client services environment.
- Customer service skills with an empathic approach to complex requests.
- Excellent communication skills both written and verbal
- Ability to establish and maintain effective relationships with internal and external stakeholders
- Ability to work independently and manage your own work. Including working both independently and within a team environment
On offer is a 6 month contract at a highly sought after NSW Government Organisation with a highly competitive hourly rate.
To send your CV for review please use the APPLY button below.
Service Officer Service Desk