Reporting to the Director, Talent & Culture, responsibilities, and essential job functions include but are not limited to the following:
- Ensures all new Colleagues and Leaders attend the New Hire Orientation in adherence with the brand standard
- Oversee leadership development programs for all brands
- Provide development support and succession management guidance to the Group Executive team
- Prepare the Group’s annual training budget, forecast monthly, and ensure compliance with financial guidelines for the Training budget
- Model and communicate the mission, promises, values, and ethical standards set out by the Company
- Responsible for creating, developing, implementing, and assessing the effectiveness of a training and development policy and programs to enhance the overall skills, knowledge, engagement, and career development of all Colleagues
- Works with Department Heads and managers to develop and ensure On the Job Training and new hire training programs are implemented and successfully delivered
- Ensures all training programs in compliance with the law are being delivered (i.e. skills training, food certifications, respectful workplace training, etc.)
- Responsible for ensuring the brand core HR standards are being met in the Learning & Development section
- Assist as requested, with team building exercises, retreats, meeting planning, and facilitation to support improved individual and team performance
- Supports the Corporate Learning and Development departments as required on the development and implementation of new programs and initiatives
- Actively participate with local industry associations and academic counsels related to hospitality
- Develop and implement “add hock” training if required to meet the demands of the hotel and workforce
- Benchmark and document hotel “best practices” and translate them into actionable performance processes that can be implemented company-wide
- Supports new leadership and hourly training programs launched to fill our system-wide performance effectiveness gap
- Support the leaders to ensure that the Quality standards are being implemented and used in a daily manner