Customer Care Manager German speaker

We are Homelike a growing and progressive proptech company. With over 180000 highquality furnished apartments serving more than 70 countries globally Homelike is positioned to dominate the global midlong stay market and drive innovation forward.

Tasks

How you are part of our success story:

• You find solutions for customer problems that arise and you will support them through the journey
• You support both tenants and landlords
• You are the contact person for national and international customers following the booking process by telephone and email
• You are a crossteam collaborator and ensure that we all work together to help customers reach their goals
• You escalate customer feedback and suggestions in order to improve the customer experience

Requirements

What you need to convince us:

• You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
• Independence strong communication skills and willingness to take on responsibility are your distinguishing features
• Ideally you have professional experience in customer service after sales or a similar position
• You speak fluent German and English any additional languages (Spanish French Italian Portuguese) are a plus

Benefits

What you can expect from your Homelike journey:

• Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 231bn midterm rental market while bringing in your own ideas
• International Environment: You can expect a highly motivated international Talent Team from 4 different offices and 20 different nationalities
• Growth & Responsibility: We support your personal development & reaching your career goals with internal mentoring trainings and a flat hierarchy
• Flexible Working: We give you the freedom to work from home as well as to have the possibility to work from one of our wonderful offices balancing flexibility with human connection
• Work from Anywhere: You are allowed to work up to 8 weeks per calendar year from anywhere
• Company & Team Events: We offer a budget for regular team events and organize big company parties to have fun and catch up with your teammates outside work
• 30 Paid Vacation Days: You can enjoy 30 holidays each year for a great worklifebalance
• Sustainability Guild: We are committed to minimize the environmental impact wherever possible by raising awareness internally exchanging and learning about sustainable practices