Senior IT Services Engineer

Job Title: Senior IT Services Engineer
Location: Boston MA (Onsite)
Employment: Full Time
Salary: $140k150k base pay per year

JOB DESCRIPTION Sr. IT Services Engineer

Position Summary


We are looking for a detailed and taskoriented individual who is motivated to succeed. This individual must have good communication skills and must value project management. The successful candidate will want to take ownership of all areas of the desktop mobile video conferencing VoIP networking and SaaS services environment. The position is forward facing to a very educated population that requires a strong service delivery orientation.

Responsibilities:

• This position will be responsible for firstline support and will be required to follow problems through to conclusion. The successful candidate will need to be able to reach out to more seasoned engineers who have a desire to help develop the individuals skillset.
• Strong knowledge of Active Directory Windows 10/11 iOS ClickToRun Office365 Intune Chrome Firefox BitLocker and PowerShell in a TCP/IP networking environment. Strong network troubleshooting experience required. Previous exposure to Mac OSX JAMF Adobe Foxit PDF FreshService or similar help desk management systems preferred.
• Help drive development of a new Windows 11 image using Microsoft EndPoint Manager/AutoPilot to modernize laptop deployments. Work with senior cloud engineers to implement AutoPilot/Intune device inventory management and deployment.
• Ability to spot help desk issues/trends experiment adapt innovate and implement solutions. Previous experience with image deployment and desktop patching services viewed favorably.
• The successful candidate will be prompt organized with strong verbal/written communications skills and a focused service delivery orientation. Ability to manage a project from start to finish with minimal supervision/oversight. Ability to provide clean concise progress reports. Must maintain a clean neat business professional appearance.
• Ability to prioritize and handle a variety of different tasks including desktop support PC/Laptop builds desktop/server software installation video conferencing setup/support mobile device deployment access control systems troubleshooting and management.
• Ability to manage a variety of service providers including cellular telephone/data security video conferencing HVAC hardware software providers.
• Must be able to learn quickly and work as a member of an IT support team in a technically challenging and demanding user environment.
• Ability to work 4060 hours/week in a fastpaced environment. We work from the office firm.

Technical Requirements:

• Resolve desktop/PDA service requests provide detailed desktop hardware/software support manage cloud service accounts.
• Setup support troubleshoot video conferencing multimedia presentation facilities to support critical business meetings
• Build test install manage desktop/laptop PCs and iOSbased PDAs. Evaluate select implement and standardize desktop hardware solutions including laptops monitors docking stations printers copiers cameras speakers scanners etc.
• Manage cellular service telephone/data plans software support and hardware maintenance contracts.
• Develop manage document operational maintenance and security procedures.
• Configure test implement new 2FA user accounts SaaS accounts telephone services. Coordinate and perform end user software telephone and voicemail training as required.
• Maintain Hardware/Software Inventory of all laptops desktops tablets mobile phones. Install maintain operate network switching and firewall infrastructure.
• Ensure adherence with all information confidentiality and compliance related policies
• Provide copier/printer support troubleshooting install firmware updates.
• Assist with implementation and maintenance of a new IT Service Management solution.
• Previous experience using Microsoft Endpoint Manager (Intune)/AutoPilot/Apple Business Manager/JAMF to deploy and manage Windows based laptops/iOS Devices preferred.
• Previous experience deploying Apple MacBooks/OSX with JAMF preferred.
• Fouryear degree in an IT or math related field
• 3 years of experience in support related positions